Shipping policy

Shipping Policy

Last Updated: July 2026

At Miaylune, we're committed to delivering your order as quickly and safely as possible. Every order is carefully processed and shipped through our trusted fulfillment partners.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed and dispatched, you'll receive a confirmation email with your tracking information.

During peak seasons, holidays, or promotional periods, processing times may be slightly longer.

Shipping Destinations

We currently ship to customers worldwide.

If your country is not available at checkout, please contact us at hello@miaylune.com, and we'll be happy to assist you.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

South Africa: 7–15 business days
United States: 7–15 business days
Canada: 8–18 business days
United Kingdom: 7–15 business days
Australia & New Zealand: 8–18 business days
Europe: 7–18 business days
Other International Destinations: 10–20 business days

Delivery times are estimates and may vary depending on customs clearance, local postal services, weather conditions, and other circumstances beyond our control.

Order Tracking

Once your order ships, you'll receive a tracking number via email.

You can use this tracking information to monitor your package throughout its journey.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

From time to time, Miaylune may offer free shipping promotions, which will be clearly displayed on our website.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the purchase price unless stated otherwise.

Delays

While we work closely with our fulfillment partners to ensure timely delivery, unexpected delays can occasionally occur due to:

Customs inspections
Weather conditions
Carrier delays
High shipping volumes
Public holidays

We appreciate your patience and understanding should any delays arise.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

Miaylune cannot guarantee replacements or refunds for orders delivered to incorrectly entered addresses.

If you notice an error, contact us immediately at hello@miaylune.com. If your order has not yet been processed, we'll do our best to update the address.