Shipping policy

Shipping Policy

Last Updated: July 2026

At Miaylune, we're committed to delivering your order as quickly and safely as possible. Every order is carefully processed and shipped through our trusted fulfillment partners.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed and dispatched, you'll receive a confirmation email with your tracking information.

During peak seasons, holidays, or promotional periods, processing times may be slightly longer.

Shipping Destinations

We currently ship to customers worldwide.

MIAYLUNE works with trusted international shipping and fulfillment partners to select the most suitable delivery method for each destination.

Available shipping methods, delivery timeframes, and shipping costs may vary by country and destination. The available options and applicable shipping charges will be displayed at checkout before you complete your purchase.

We continuously review our shipping partners and methods to provide a reliable delivery experience while keeping your order journey as seamless as possible.

If your country is not available at checkout, please contact us at hello@miaylune.com, and we'll be happy to assist you.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

South Africa: 7–15 business days
United States: 7–15 business days
Canada: 8–18 business days
United Kingdom: 7–15 business days
Australia & New Zealand: 8–18 business days
Europe: 7–18 business days
Other International Destinations: 10–20 business days
Delivery times may vary depending on the destination country, selected shipping method, product availability, and carrier network. Your estimated delivery timeframe will be provided at checkout where available.

Once your order has been dispatched, you will receive tracking information to follow your order's journey.

Please note that delivery estimates are guidelines and may occasionally be affected by customs clearance, local carrier operations, weather, or other circumstances beyond MIAYLUNE's control.
Delivery times are estimates and may vary depending on customs clearance, local postal services, weather conditions, and other circumstances beyond our control.

Order Tracking

Once your order ships, you'll receive a tracking number via email.

You can use this tracking information to monitor your package throughout its journey.

Shipping Costs

MIAYLUNE may offer complimentary shipping promotions from time to time. Where complimentary shipping is not available, shipping fees may apply depending on your destination, selected shipping method, and delivery service.

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the purchase price unless stated otherwise.

Delays

While we work closely with our fulfillment partners to ensure timely delivery, unexpected delays can occasionally occur due to:

Customs inspections
Weather conditions
Carrier delays
High shipping volumes
Public holidays

We appreciate your patience and understanding should any delays arise.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

Miaylune cannot guarantee replacements or refunds for orders delivered to incorrectly entered addresses.

If you notice an error, contact us immediately at hello@miaylune.com. If your order has not yet been processed, we'll do our best to update the address.